Privacy Policy

Last updated: May 2025

1. Information We Collect

We collect information you voluntarily provide when you contact us through our website, via WhatsApp, email, or during advisory consultations. This includes:

• Identity Data: Full name, date of birth, nationality, government-issued ID details (where required for KYC).
• Contact Data: Email address, phone number, WhatsApp number, mailing address.
• Financial Data: Investment preferences, net worth range, income band, existing portfolio details — shared voluntarily during advisory engagements.
• Technical Data: IP address, browser type, device information, and session cookies collected automatically when you visit our website.
• Communication Data: Records of correspondence, meeting notes, and enquiry details.

2. How We Use Your Information

We use your personal data solely to provide and improve our services, including:

• Responding to your investment enquiries and advisory requests.
• Matching you with curated fractional real estate investment opportunities based on your stated preferences.
• Conducting KYC and due diligence where required by applicable law or developer requirements.
• Sending you updates, market insights, and property opportunity notifications you have requested or consented to receive.
• Improving the quality and relevance of our advisory services.
• Complying with legal and regulatory obligations.

We do not use your data for unsolicited marketing, profiling for third-party advertising, or automated decision-making that produces legal or similarly significant effects.

3. Data Storage & Security

All personal data is stored securely in compliance with Singapore's Personal Data Protection Act 2012 (PDPA). We implement appropriate technical and organisational safeguards including:

• Encryption of data in transit (TLS/HTTPS) and at rest.
• Access controls restricting data to authorised personnel only.
• Regular review of data retention practices and security measures.

We retain personal data only as long as necessary for the purpose it was collected or as required by applicable law. Advisory engagement records are retained for a minimum of 5 years in line with Singapore regulatory requirements.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• With your explicit consent: When you agree to be introduced to a specific developer, SPV manager, or co-investment partner.
• Service providers: Trusted third-party vendors (CRM, document management, communication platforms) who process data on our behalf under strict confidentiality and data processing agreements.
• Legal obligations: Where required by applicable law, court order, or regulatory authority in Singapore, India, UAE, or other relevant jurisdictions.
• Business transfers: In connection with a merger, acquisition, or asset sale, with appropriate notice to you.

5. International Data Transfers

As a Singapore-registered entity operating globally, your data may be accessed or processed in jurisdictions including Singapore, UAE, India, Georgia, and European Union countries. All international transfers are conducted in accordance with PDPA requirements and, where applicable, GDPR data transfer mechanisms including Standard Contractual Clauses.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw consent for specific data processing activities.
• Erasure: Request deletion of your data where no legitimate legal basis for retention exists.
• Portability: Request a structured, machine-readable export of your data.

To exercise any of these rights, contact us at: support@terraverdeinfra.com. We will respond within 30 days of receipt.

7. Cookies

Our website uses minimal first-party session cookies strictly necessary for functionality (e.g., currency preference toggle, session state). We do not use third-party advertising cookies, cross-site tracking cookies, or any analytics platforms that share your data with third parties. You may disable cookies in your browser settings; this will not affect your ability to access our content.

8. Third-Party Links

Our website may link to third-party platforms including WhatsApp, Unsplash, and developer websites. This Privacy Policy does not cover those platforms. We encourage you to review their respective privacy policies before sharing personal information.

9. Children's Privacy

Our services are directed exclusively at adults (18 years or older). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be notified via our website or direct communication. Continued use of our services after notification constitutes acceptance of the updated policy.

11. Contact & Complaints

For privacy-related queries or complaints, contact our Data Protection Officer:

• Entity: Terra Verde Infra Holdings Pte. Ltd.
• Email: support@terraverdeinfra.com
• WhatsApp: +44 7460375858
• Registered Office: Singapore

If you are a resident of the European Economic Area and believe your GDPR rights have been violated, you have the right to lodge a complaint with your local supervisory authority.